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Hiring for Team Leader - Inbound - BPO - Voice - Background

Keywords / Skills : team leading, TL, operations, attrition management, shrinkage

0 - 3 years
Posted: 2019-02-16

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Team Leader
Education
Any graduate
Stream:
Any
Posted On
16th Feb 2019
Job Description
Openings for Teamleader - Domestic - BPO -Inbound - Voice process.

o Over all years of experience should be min 6 months  to 3 years.

Should Know the Below.

o Should know throughput calculation like attrition, Shrinkage, AHT, SL
o Should have handled min 15 to 25 agents as team lead.

o Should handle the team weekly reviews and encourage team to meet organizational goals

o Responsible for staff retention within the team.

o Should be aware of KRAS, KPIS.

o Should be ready to work for 6 days – one rotational work off.
o Needs to be a Graduate


About Company

We are a reputed Recruitment Firm based in Pune.
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