Job Title : Quality Control/Team Leader Relevant Experience (Yrs) : 2 years of exposure to Mortgage operations, preferably North American Mortgage Operations as a Team Laed.
Technical/Functional Skills : 1.Excellent verbal & written communication skills. 2.Good analytical ability. 3.Basic keyboard proficiency. 4.Proficiency in MS Office usage 5.Ability to validate integrity of all data, viz a viz the systems, and update client systems with the correct information.
Experience Required : Would prefer employees having worked as a Checker, quality reviewer, Team coach or Team Leader
Roles & Responsibilities : Perform quality check on applications processed at initial stage Perform Quality check on loans and give feedback on the underwriting function on loans .To find out whether all policies and procedures required are being met Understand various mortgage related documents and procedure Follow guidelines and policies according to lenders instructions in process notes, maps and flows Report and correct discrepancy observed Share feedback with associates at required frequency Keep track of all process updates and follow it during checking Good understanding on sampling methodologies and practices Measure and maintain quality reports
Generic Managerial Skills : Analytical and having an eye for details Customer service skills (this is a non voice process). Client First concept, though the employee will not be interacting with the borrowers. Requires organizational and time management skills to balance workload and meet deadlines. Flexible (Willingness to work in shifts per business requirements) Good interpersonal skills
Education : Graduation in any Discipline.
Work Location: Chennai
Salary: Upto 15 LPA
To apply share your resume to [HIDDEN TEXT] along with your pan number
Thanks & Regards Debashree Banerjee HR Recruiter Desired Candidate Profile Please refer to the Job description above
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases