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Hiring for Team lead/Shift lead for Hyderabad location

Keywords / Skills : "Service Desk"

3 - 5 years
Posted: 2019-02-11

Industry
Dotcom/Internet/E-commerce
Function
Customer Service/Call Centre/BPO
Role
Team Leader
Posted On
11th Feb 2019
Job Description
Mandatory:
JD:
• Strong Interpersonal Skills, and ability to drive call progression

• Experience troubleshooting basic technical issues across PC, Mobile, Network, and Connected Devices

• Demonstrated capability to measure agent performance with integrity

• Ability to manage screen / human harmony (type documentation while managing conversation, problem solving, and customer satisfaction)

• Ability to handle constantly changing flow of traffic; remain productive during slow periods, be able to multitask effectively during busy times

• Ability to handle 30+ Technical issues per day

• Ability to intervene when agents are working with difficult calls, including upset customers, loss of revenue due to issues, and DSAT due to agent errors or perceived errors

• Experience monitoring live Service Desk to detect emergent events, reallocate resources dynamically, and ensure tactical management of all SLAs


Key Skill(s)

About Company

Live Connections is a search agency that specializes in finding and placing professionals across all industrial sectors. With an extensive background in recruiting, we understand the pitfalls and frustrations of recruiting high-calibre individuals. We also understand the tensions and pressures that can frustrate a professional in his or her search for the right job. With a crack team of result-oriented professionals, we help connect the job-seeker and the Employer and make a match that satisfies both.

With our extensive experience in consulting and recruiting for the emerging enterprise, Live Connections is poised to bring the best solution to both sides of hiring - the job-seeker and the Employer

(Obstacles are what you see when you take your eyes off the goal)
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