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Hiring for Social Media Executive -location Silkboard Salary upto 18 to 33k

Keywords / Skills : Social Media , bpo, inbound, outbound, voice , Social Media Marketing, SMM, Social Media Manager , Social Media Executive , Content Writing , copy writer, Facebook, Twitter, Media Associate , Social Media Specialist , Social Media Analyst.

0 - 2 years
Posted: 2018-10-19

Job Description
customer Delight - Social Media (Associate/Sr Associate Level)

Job Description

A key role in our overall social media space for providing customer satisfaction across all social

platforms. This role will work within the customer care team and would require coordination with

internal teams like sales and marketing from time to time in order to solve customer’s product and

campaign related queries. One key expectation from the person handling this responsibility will be to

improve brand image on complaints and grievance handling mechanism.

Responsibilities

• Proactively attend all the queries, complaints, requests across the company’s social media

platforms

• Raise issues to the concerned teams and follow up for resolutions

• Proactively and continuously keep the customer and stakeholders informed about the status

of the problem

• High level of individual discretion to ensure customer satisfaction and business success

• Build credibility with customers by empathizing with their problem in words, proactively

understand their needs and respond promptly

• Accurately document all customer issues via emails and customer support tools, adhere to the

process and follow-up timely

• Highlight the noise in the social space to the key stakeholders within the organization and

ensure speedy resolutions

Requirements

• Good command over English Language, ability to effectively communicate information in

written format

• Working knowledge of platforms like Facebook, Google Play Store and Twitter

• Active twitter handle with good following and some exposure in any platform of

communication including media relations, internal communication, branding and social media

is desirable

• A problem- solving attitude

• Customer service experience of at least one year

• Should be smart, witty and have a sense of humor

• Willingness to work in shifts (24/7 working environment
If u match this criteria do contact Arpitha @7406600779


About Company

" Jobs Territory " helps connecting businesses to the right workforce, providing them a platform for effective management and recruitment system.
" Jobs Territory " is a class apart company specialized in few Industries & their domain of E-Commerce, Retail, Manafacturing, Hospitality, BPO-KPO, Health Care & Insurance, Recruitment and is focused in delivering best-in-class solutions and services in HR enabled by stringent and inherent quality standards, cutting edge technology and state of art infrastructure.
We aspire to meet the demands of a technologically challenging environment, by providing solutions based on right technology and key customer insight.

OUR MISSION
Our mission, is to help businesses succeed so communities prosper.

OUR VISION
Our vision is to become the employers’ preferred Recruitment Agency of choice based on the extent and quality of our service. We also endeavor to be the preferred platform for candidates to discover and pursue exciting careers with their ideal organizations

VALUES
Focus reach
Digital Approach
Trust
Knowledge &
Innovation
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