Job Description Supervises and coordinates activities of workers engaged in verifying and keeping records on outgoing shipments, and preparing items for shipment. Oversees outgoing shipping activities to ensure accuracy, completeness, and condition of shipments. Determines space requirements and position of shipment in trucks and lays out position of shipment. Determines routing and legal load limits of trucks, road permits, clearances etc according to established schedules and weight limits of states. Inspects loading operations to ensure compliance with shipping specifications, and seals loaded truck doors. Manage customer order fulfillment standards for packing , on time shipments Liaising with customers and suppliers for shipment and logistics issues Maintain necessary paper work & records as per legal \ regulatory \ compliance requirements Knowledge on commercial terms interstate and within state tax structures, freight terms taxes pertaining to capital goods invoicing Knowledge on shipping and logistics intricacy w.r.t. transportation of goods
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases