Hiring for service desk

HI,

Greeting from Squadm technology,

If profile has been shortlisted tomorrow itself the f2f, we are looking who will attend the f2f interview by tomorrow,

Please check the JD if it is suitable to your profile please share the below details.

Hiring for Service Desk â€"
2 to 8 Yrs. Experience
2- 3 Years: 5 lpa (Max)
3-5: 7 lpa(Max)
5-8: 9 lpa(Max)

Job Description:
• Ask targeted questions to quickly understand the root of the problem
• Interact with users through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Updates ticket logs with resolution notes
• Properly escalate unresolved issues to appropriate resolver groups
• Provide prompt and accurate feedback to users
• Refer to Knowledge base resources to provide accurate solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with users to ensure successful closure of reported issues
• Document technical knowledge in the form of notes and operating manuals
Roles & Responsibilities:
Diagnose and troubleshoot technical issues, related to standard end user computing but not limited to the following areas
• Windows 10 OS support
• Email and messaging, Skype, Outlook, One Drive etc.
• VPN connectivity and client issues
• Application installation and related troubleshooting
• Citrix client related issues
• User account management related
• Antivirus issues
• Printer related issues
• Browser related
• Execute standard operating procedures
• 24x7 rotational shifts,

Share the below details,

• C CTC :
• E CTC :
• NP:
• Total exp:
• Relevant Exp:
• Pan Num :

Current org.
LWD in previous org.