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Hiring for Senior Manager Sales Contact Centre. Life insurance . Sal Upto 15 LPA

Keywords / Skills : Sales Head, National Sales Manager, E Commerce Manager, Telesales, telesales manager, Sales Representative

2 - 12 years
Posted: 2019-03-16

Banking, Insurance & Financial Services
Insurance Advisor - Life
8.00 - 14.70 lacs
Posted On
16th Mar 2019
Job Description
Deliver revenue targets from assigned leads to the contact centre month on month

 Driven a sales focus for the teams

 Monitor and publish daily/weekly/monthly MIS, reports on the contact centre to measure

productivity, process efficiencies and effectiveness

 Improve call centre operations by monitoring system performance; identify and resolve

operational problems; prepare and complete action plans; complete system audits and

analyses; install upgrades

 Establish operations KPI and measurement system for performance measure

 Develop call centre systems by developing customer interaction and voice response

systems, and voice networks; designing user interfaces; developing and executing user

acceptance test plans; planning and controlling implementations.

 Lead mystery shopping to benchmark competitions response time and TAT on call backs

 Enable automation of processes to reduce manual intervention and labour in the call

centre operations

 Liaison with internal teams on new product launch projects and integration of the lead

forms with the contact centre CRM/Dialer

 Improve productivity at the individual level by re-engineering the existing processes

 Manage call centre staffing by recruiting, orienting, training, counselling and mentoring

employees; administering scheduling systems; communicating job expectations; planning,

monitoring, appraising, and reviewing job contributions; planning and reviewing

compensation actions; enforcing policies and procedures.

 Meets call centre financial objectives by estimating requirements; preparing an annual

budget; scheduling expenditures; analysing variances; initiating corrective actions.

About Company

i tech Solutions Pvt. Ltd. ( an ISO 9001 - 2008 Certified Company ) is India's No.1 Recruitment Company for BPO / ITO / Meida/ Accounts/ KPO / MNC / Telecomm / IT and Corporate Companies for Jobs across India.

Note : We don't Charge from any candidate neither we send any kind of offer or selection letter through courier.It has been noticed that some body is using our company name to charge from the candidate.Please inform us or consult nearby police station to complain about the same.
About Recruiter
Minnat Hashmi
I Tech Solutions
i tech Solutions Pvt. Ltd. ( an ISO 9001 - 2008 ...
Skills I hire for Human Resources,Vice President,CEO,VP,Director,Sales,Marketing,Business Development Executive,
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