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Hiring for Quality Analyst / Location in silkboard /kodlugate salary upto 40k

Keywords / Skills : Quality tools", "Quality analysis", "Analytical skills", "Quality Auditor", "Call Audit".

1 - 2 years
Posted: 2018-10-18

Job Description
Quality Analyst

Job Description

Hiring Quality Analyst

1)Monitor agents to identify errors, deviations & initiate corrective measures.

2)Provide actionable data to various internal support groups as needed.

3) Generate account specific QA reports based upon predefined contractual criteria and provide inputs to

5) operations & maintain timely & accurate QA database.

6) Conduct feedback sessions with Agents.

7) Participate in design of call monitoring formats and quality standards.

8) Compile and track performance at team and individual level.

9) Provide feedback to call center team leaders and managers.

10) Prepare and analyze internal and external quality reports for management staff review.

KNOWLEDGE AND SKILLS (ESSENTIAL)

1) Overview of Internal Audit procedure

2) Familiarity with COPC compliance requirements

3) Good knowledge of spreadsheets and graphs

4) Excellent oral and written communication skills

5) Meticulous and Methodic

6) Good Interpersonal skills

7) Strong knowledge of customer care processes and techniques.

8) Dedication to providing exceptional customer service.

EDUCATIONAL / PROFESSIONAL QUALIFICATIONS (ESSESNTIAL/DESIRED)

1) Graduate in any discipline

2) Two years of call center customer care experience, Prior experience in a BPO industry is an added advantage

3) Experience in Banking process in BPO is mandatory

4) Able to speak, read and write in Hindi and English, and other regional languages.

(Hindi is mandatory)

If you match the above criteria then you can apply for Quality Analyst

Working Location: Kormangala

  Pls do contact Priyanka @7406701777
Jennifer @ 9620888401



About Company

" Jobs Territory " helps connecting businesses to the right workforce, providing them a platform for effective management and recruitment system.
" Jobs Territory " is a class apart company specialized in few Industries & their domain of E-Commerce, Retail, Manafacturing, Hospitality, BPO-KPO, Health Care & Insurance, Recruitment and is focused in delivering best-in-class solutions and services in HR enabled by stringent and inherent quality standards, cutting edge technology and state of art infrastructure.
We aspire to meet the demands of a technologically challenging environment, by providing solutions based on right technology and key customer insight.

OUR MISSION
Our mission, is to help businesses succeed so communities prosper.

OUR VISION
Our vision is to become the employers’ preferred Recruitment Agency of choice based on the extent and quality of our service. We also endeavor to be the preferred platform for candidates to discover and pursue exciting careers with their ideal organizations

VALUES
Focus reach
Digital Approach
Trust
Knowledge &
Innovation
Walkin for you