Croninfo Tech is one of the leading Software development and Services Company. Since we started our services, we have been providing simple, yet profound software development services for both software and staffing services. We offer our offshore clients a wide range of end-to-end development solutions that span Software Development, Web development, Custom application development, Desktop application development, we have a consistency track record in placement service especially in Education industry.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases