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Hiring for Process Trainers - Pune

Keywords / Skills : Process Trainer, Process Training, Trainers, Training

Posted: 2019-01-07

Customer Service/ Call Centre/ BPO
Process Trainer
Posted On
7th Jan 2019
Job Ref code
Job Description

Greetings from 2COMS Consulting!

Hiring for Process Trainers for one of the MNC's at Pune location. Kindly go through the JD below and if interested kindly share your updated CV@[HIDDEN TEXT] OR call @9073074659

Experience : 1 years of Process Training
Prior experience into voice process mandatory.

Qualification : 10+2 and above

Job Description

This should include the primary responsibilities that an individual spends maximum time on. Do consider day to day tasks, short & long-term objectives, complexity of tasks, scope of thinking which is required in order to complete tasks, develop concepts or procedures etc.; extent of control, autonomy of decision making.

Identifying training and development needs within an organization through quality scores
Producing training materials for in-house courses
Training new hires and conducting refresher courses
Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
Weekly updates on process changes
Creating and conducting process knowledge tests
Assist in cross functional training during peaks

Desired Candidate Profile
Please refer to the Job description above

About Company

2Coms Consulting Pvt Ltd. We are leading recruitment firms in India
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