Initiate First strategic Information services and IT consulting is young company passionate about latest and next generation technology. We are continuously seeking new world projects. Our seasoned subject matter experts ensure superior practices for high performance computing and scalability. Initiate First’s experienced leadership will enable you to efficiently adapt to new business processes. Focusing on the client’s critical issues and pain points enables IF to convert those into opportunities and integrated solutions.
6+ years of experience programming with Force.com & Bachelor of Engineering Strong working knowledge of APEX (classes, triggers and web services), Visual Force, Salesforce APIs, SOQL, Force.com platform
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases