Mahindra Holidays & Resorts India Ltd., (MHRIL) is a part of the Leisure and Hospitality sector of the Mahindra Group and brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the company’s flagship brand ‘Club Mahindra Holidays’, today has a fast growing customer base of over 2,07,000 members and 49 plus beautiful resorts at some of the most exotic locations in India and abroad.
MHRIL is part of the USD 16.7 billion multinational Mahindra Group. Over the last decade, MHRIL has established itself as a market leader in the family holiday business. The company has followed a two pronged strategy – rapidly increasing its bouquet of resorts to provide more variety in holidaying options and enhancing its service levels to its members to provide delight at every point of interaction
All MHRIL resorts are totally geared to cater to a variety of holiday needs and experiences in all areas of operation, from housekeeping to food & beverage to holiday activities. Creating and managing the holiday experience is a core strength
And with access to 6500 RCI affiliated resorts across the world, every member family has a choice of destinations to explore for a lifetime
Experience: 0-6 yrs
Qualification: Minimum HSC or Graduate
Designation: Tele Marketing Executive
Employment Type: Permanent Employment
• Any Male/ female good in English communication skills and Marathi/ Hindi will be advantageous
• Good with voice modulation, clarity and Good in tackling the pressure
• Understanding the customers’ profile from Sales aspects understanding the business prospective to generate the sale leads only (not sales)
• Making calls to the HNIs effectively using rapport interactive skills
• Convincing & Negotiation skills
• Targets oriented working style
• Prior calling (outbound) experience would be highly preferable
Working time: 9.30 am to 6.30 pm
Weekly Off: Any day bet Monday to Friday
Compensation:Rs. 14,000/- Net per monthto 19,000 net per month (as per the exposure and experience)+ handsome incentives
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases