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Hiring for Operations Manager

Keywords / Skills : People Management, Team Handling, Team Management, HandlingA Team, Relationship Management, Team Leader

5 - 13 years
Posted: 2019-01-10

Industry
Banking/Financial Services
Function
Finance & Accounts
Role
Accountant
Finance Manager
Chartered Accountant (CPA)
Education
Any graduate
Stream:
Any
Salary
5.00 - 15.00 lacs
Posted On
10th Jan 2019
Job Description


Role: Operations Manager
Department: Accounts
Operational Reporting: COO
Educational Qualification: Graduate, B.com, M.com, MBA, CFA, CA, ACCA
Strong background and work experience in operations & team management
Work Experience: Minimum 5 years’ experience

Role Description:
Operations Manager will be primarily involved in developing long-term relationships with a portfolio of clients, connecting with account handlers, managing teams, and liaising with the COO/Directors. A wide degree of creativity and latitude is expected.You should also be able to act proactively to ensure smooth team operations and effective collaboration. This role offers an opportunity to work with some of the well-known restaurateurs and chefs in the World. If you have experience with project management and account service, we’d like to meet you.

Responsibilities:
1. Ensure that targets are met for every client allocated to the team.
2. Ensure delivery of Client KPI's including day to day service levels, customer experience, quality measures and compliance measures
3. During New Client implementation, own the project’s complete life cycle. Ensure that all the set-up is concrete and free of defects.
4. Help promote a company culture that encourages top performance and high morale.
5. Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
6. Regularly conduct audits, provide trouble shooting, and value adding solutions to the team.
7. Complete performance reviews with each team member every year.
8. Conduct Team huddles, Trainings, one-on-one meetings with TLs, ATLs, and other staff members to ensure open dialogue and issue remedy.
9. Run the team smoothly with pragmatic people management approach.
10. Recruit, select, train, assign, schedule, coach, counsel and discipline employees.
11. Work with senior managers, COO, Directors to ensure to understand the plans for short and long-term goals.
12. Oversee budgeting, reporting, planning, and auditing.
13. Have an aptitude of focus on increasing system efficiencies and improving business practices.
14. Provide status reporting regarding milestones, deliverables, dependencies, risks, issues, and communicate those across leadership.
15. Guiding the talent identification and development processes for a group or function.
16. Selecting, effectively managing and coaching TLs and ATLs.
17. Identifying and highlighting further opportunities for services and process improvements.

Skills Required:
1. Strong Accounting knowledge
2. Excellent communication skills (written & verbal)
3. Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations.
4. Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives.
5. Self-motivated, decisive, with the ability to adapt to change and competing demands

 Be a part of an expanding global Hospitality-Accounting KPO spread in 6 countries
 Opportunity to work with various Michelin Star restaurants
 ISO-27001 Certified organisation
 Competitive Salary
 Employee-centric work culture
 Situated in Ahmedabad's prime location – Satellite

Our Mission: "Develop an unmatched talent-pool for providing innovative and cost-effective solutions in the realm of Accounting, Book-keeping and Payroll, dedicated to keeping Clients first."

Thanks & Regards,

Priyanka Agarwal/Anil Makwana

9909953631/9909920642

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About Company

Reliable First Adcon Private Limited
About Recruiter
Ashlin Christian
HR Recruiter
Reliable First Adcon Private Limited
...
Skills I hire for Customer Care,Call Center,BPO,Banking
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