Iqura is a leading provider of IT solutions meeting the challenging needs of customers in the global market. We go beyond the traditional definitions of consulting, by innovating to bring you solutions that dramatically improve the efficiencies in your business. Established in 1998 and headquartered in Bangalore, our customers range from start-ups to Fortune 500 corporations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases