Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO. shift are available for day/uk/us/aus shift .Those who can join immediately or within 10 days
Candidate should possess excellent oral and written communication skills
Candidate with good customer service skills would be preferred
Candidate should have 0-1 year of experience in Customer Support Voice Process.
Prior experience in Customer Service industry will be an added advantage.
Should be open to work in Night shifts.
Note: - All these rounds are held @ our office.
Starts with 1.5L/A to 3.5L/A based on experience
5 Copies of Resume
MONDAY TO FRIDAY: 1:30 PM TO 6:00 PM
SATURDAY: 11:30 AM T0 3:00 PM
ADDRESS: Maventum Tech Solutions Pvt Ltd
#134,unit no : 107 B , 1st floor , MBC building, Near HDFC bank infantry road Bangalore:-560001
NOTE: - Please call or sms Sana-7022210393 and schedule your interview before walking in for interviews.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases