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Hiring for International Voice and Semi-voice process

Keywords / Skills : Customer Care Executive

0 - 5 years
Posted: 2018-10-11

Nationality
India
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Posted On
11th Oct 2018
Job Description
HIRING FOR CUSTOMER SUPPORT AT FIRSTSOURCE SOLUTIONS LTD

POSITION SUMMARY

CUSTOMER SERVICE

A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the client’s business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction.

MINIMUM ELIGIBILITY:

Minimum eligibility criteria to apply to this position:

o Age:

o 18 to 42 years of age

o Education / Qualifications:

o 10th

o 12th

o Graduate (Except B.Tech fresher with above 60%)

o Post Graduate (Except LLB / Chartered Accountant / MBBS / ICWA)

o Travel boundary limits :

o Candidate should be residing within the local transport limits

o Cabs provided (one way)

KEY RESPONSIBILITES:

o Answers incoming customer calls/chats with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call or chat.

KNOWLEDGE AND SKILLS:

o Excellent communication skills

o Polite and customer service oriented

o Exhibits patience and empathy to resolve customer queries

o Typing Skills: 15 wpm with 85 % accuracy

SALARY:

• Best in the Industry

• Regular performance incentives

PROCESS:

• Telecom Service

• Insurance Service

SHIFTS:

• UK and US – Rotational

INTERVIEW TIMINGS:

Monday To Saturday: 11am - 5pm

Contact Person: HR- Soniya- 9632033644

LOCATION:

• Firstsource Solutions Ltd, Floor 3,

Tower 5A & 5B, Pritech II,

Ecospace Park, Sarjapura outer ring road,

Bangalore.



About Company

Firstsource is a leader in business process outsourcing, offering a broad portfolio of core enterprise and industry-specific services. The Company’s approach puts process in the forefront, coupling deep process knowledge and insights with targeted analytics and pragmatic reengineering to deliver an integrated solution. Services are seamlessly delivered using the Rightshoring model to meet a client’s business objectives and cost reduction strategy.

The demand for BPO continues to be driven by the economic need to deliver quality, cost efficient services and the business requirement to remain competitive and innovative. We focus on meeting the individual needs of our clients and delivering measurable service improvement and value.

Company Overview
Improving client processes and driving business impact is the prime focus of our entire organization of over 25,000 employees. Firstsource couples its deep process knowledge, insights and best practices with targeted analytics and pragmatic reengineering to deliver a comprehensive solution. Our broad portfolio consists of both enterprise and industry-specific services. In all areas, we execute simple transactional needs to providing process management capabilities, where complex decision-making and keen judgment are required. Services are seamlessly delivered from our Rightshoring model with 44 centers in four countries to meet a client’s business objectives and cost reduction strategy.

Firstsource focuses on the industries of Telecom, Banking & Financial Services, Insurance, Media, Publishing and Healthcare. Our solutions span across the customer life cycle of Customer Acquisition, Customer Services, Transaction Processing, Collections & Accounts Receivables Management and Research & Analytics.
We develop reliable and scalable solutions for essential business processes, consecutive with industry best practices and supported by a robust technology infrastructure, proprietary tools, strong human resources and transition framework.
About Recruiter
Meena Nainar
HR Recruiter
Firstsource solutions Limited
...
Skills I hire for voice, bpo, collections, Good communication, International BPO,
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