- Good Verbal and written Communication skills. - Good logical reasoning &analytical skills. - Able to interact with customers via chat, should be able to answer servicing questions. - Able to work in rotational and night shifts (US).
**Undergraduate and Graduate freshers can Apply. **Postgraduates with minimum 6months BPO experience can apply.
Date: 13th July 2018 Time: 10:00am to 1:00pm
Venue: 7 Customer Pvt Ltd, Ground Floor NSL Arena Town Centre, Behind Cricket Stadium, Ramanthapur Road, Uppal, Hyderabad-500039.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases