Desired candidates: Good communication in English Salary: Upto 19k in hand Shift : Rotational Cab facility : Both ways Job description: Email and Chat support Typing speed should be more than 25wpm Interested candidates may contact me on"7975017448" Thanks and Regards, LAVANYA
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases