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Hiring for International Dual-Chat Process

Keywords / Skills : Chat Support, Nonvoice, International Call Center, International BPO, Customer Care Executive, Technical Support, TSE, Customer Support, TSR, chat process, dual chat

1 - 6 years
Posted: 2019-07-03

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Non-voice)
Salary
2.50 - 4.00 lacs
Posted On
3rd Jul 2019
Job Ref code
Vamshi
Job Description
Hi

Greeting from Tech Mahindra......!!!

We are hiring for Technical Support Associates (Dual Chat Process)

Work Location : Hyderabad

Job Description

Any Graduate, Diploma or 10+2 with excellent Written & Oral communication skills in English.

Candidate should have minimum 1 months of Customer/Technical support experience in a Dual Chat process.

Should have excellent customer service skills.

Handling basic Internet Troubleshooting Issues & knowledge in billing process.

Candidate should be flexible to work in 24*7 environments (US Shifts), comfortable to work in night shifts.

Transport facility available (pick up & drop).

Note -

Fresher's are not eligible, Experience in Dual Chat process is mandatory.

Preferably Immediate Joiners.

Should have experience in handling Dual Chat with excellent typing skills.

Interested candidates can Contact

Vamshi :- 8977789233

Interview Rounds

1. HR Round

2. Ops Round

3. Dual Chat Test

4. Ops Manager Round

Interview Venue Details

Tech Mahindra, SEZ Building, Tower 1

Opp. to Ananth Technologies

Hi-tech City, Madhapur-500081.

About Company

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.


Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
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