Italian Language Expert,Italian Language Expert,Italian Translators,Italian,Technical Support,Technical Support Executive,Tech Support,Technical Support Engineer,Desktop Support,Helpdesk,IT Helpdesk,TSR,TSE,Customer Support,TSA
Technical Support,Tech Support,TSR,Technical Support Executive,TSE,Customer Support,Technical Support Engineer,Helpdesk,Desktop Support,IT Helpdesk,TSA,Japanese Language,Japanese Language Specialist,Japanese Language Interpreter,Japanese Translator
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases