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Openings for BPO- Non voice-Technical Support/Customer Support. (Ref ID: 010)
Job Description: - Excellent Verbal and written Communication skills. - Good logical reasoning &analytical skills. - Able to interact with customers via chat, should be able to answer servicing questions. - Able to work in night shifts (US). Summary: - A platform for Freshers to kick start their career. - Candidates less than 30 yrs of age can apply. - Looking for immediate joinees. Qualification: Graduate and Undergraduate freshers and experience can Apply. Postgraduates with BPO experience can apply.
Rounds Of Interview: 1. PIR Round 2. Online Test 3 Operations Round Walk-in Details : Date:5th Sep - Thursday Time: 10am-1pm Venue Address: [24]7 Customer Pvt Ltd, Ground Floor NSL Arena Town Centre, Behind Cricket Stadium, Ramanthapur Road, Uppal-500039, Hyderabad. Contact Person: Sneha -9966289517 Note: Write Ref ID:010 -Sneha on top of the Resume
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases