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Hiring for Fresher's @ Kukatpelly

Keywords / Skills : Call Quality, Quality Analysis, Process Efficiency, MS Office, Back Office, Data Analysis, Service Quality, Service Assurance, Action Plan, Customer Focus, Telecom

1 - 3 years
Posted: 2018-11-09

Job Description
o Auditing the transactions of voice/ back office

o Identify the knowledge gaps, process gaps, system gaps & Language gaps and ensure documentation of the work

o Participating in Calibration with Trainer /TL

o Monitor reports and analyze trends to provide inputs for increasing productivity in the shifts

o Take corrective actions by doing data analysis to improve process efficiency

o Ability to do a Root causes analysis and action planning

o Work upon the action plans to improve Call Quality scores

o Good analytical & reasoning skills, working knowledge of MS Office applications, excellent communication (Written also) / interaction skills

o Process orientation, Computer savvy, Strong customer focus

o Should have a unblemished character record; having exhibited a high degree of integrity

o Should be willing to work in shifts

o Should have fluency in English

o 1 years experience in Telecom industry / Experience in Transaction Quality/ Service Assurance domain is must

o Graduate of any discipline



About Company

Conneqt Business Solutions Limited
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