Founded in 2003, CPG has grown from a startup to $10+ million Technology Services Company. We believe in Integrity and Fairplay and that is one of our key values and differentials from other service providers. We live by the maxim 'Every Second Counts' At CPG, people, products and processes converge to create compelling, high-value, low-cost solutions in record time. We measure our success in terms of the value we provide to our customers and the extent to which we contribute in helping our customers achieve their ROI goals and competitive advantage.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases