As a Developer/Senior developer, you are responsible for development, support, maintenance and implementation of complex components of a project module. You should be able to work as an independent team member, capable of applying your own judgment in the areas of software development. You should have thorough knowledge of at least one development technology/ programming language, and the related tools.
ARK INFOTECH SPECTRUM is a leading global services firm that provides a portfolio of consulting, Managed IT Services and Application Development to a broad range of clients and industries worldwide office atVijayawada and Hyderabad, India.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases