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Hiring for Day shift for Top MNC Bpo Comp for Technical Voice Process Call Archana-7349790919

Keywords / Skills : International Call Center, International BPO, Voice Process, BPO Call Centre, Customer Care Executive, Call Center Executive, BPO Fresher, BPO, Domestic, International, Outbound, Inbound, Call center, Fresher

0 - 5 years
Posted: 2018-12-04

Job Description
Dear Candidate,

Greetings from EKHARD HR Services!!

.
POSITION SUMMARY –
A CSR in this role deals with a number of incoming calls pertaining to the client’s business. The
Associate provides excellent customer service and gives precise information to the customer ensuring
customer satisfaction.
Available Shifts –

US Shift
UK Shift
Rotational Shift

Education Qualifications / Eligibility:
Any Graduate/under graduate with minimum 6 months of experience in international voice.

Excellent in Communication Skills in English

KEY RESPONSIBILITES

• Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
• Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request.
• Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
• Ensures all information provided is post verification and authentication as per the Data Protection Act
• Updates the client software with customer information, queries and Service requests.
• Provides new thoughts and ideas for process improvements
• Works in conjunction with process requirements and metrics (SLA)

Thanks & Regards
Call Archana -7349790919


About Company

EKHARD HR Services
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