A CSR in this role deals with a number of incoming calls pertaining to the client’s business. The
Associate provides excellent customer service and gives precise information to the customer ensuring
Education Qualifications / Eligibility:
Any Graduate/under graduate fresher or with minimum 6 months of experience in international voice.
Excellent in Communication Skills in English
• Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
• Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request.
• Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
• Ensures all information provided is post verification and authentication as per the Data Protection Act
• Updates the client software with customer information, queries and Service requests.
• Provides new thoughts and ideas for process improvements
• Works in conjunction with process requirements and metrics (SLA)
Thanks & Regards
Call Archana -.