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Hiring for customer support -location kormangala salary upto 23CTC

Keywords / Skills : "csr", "customer support", "graduate fresher", "undergraduate", "bpo", "voice process", "customer support executive", "customer handling", "good communication"

1 - 2 years
Posted: 2018-10-19

Job Description
Job Description

Openings from Domestic Voice Process

Designation-Customer Support (Inbound voice Process) 

Job Role & Responsibilities

The responsibilities of a CS would be and not limited to:

Respond to the inbound calls professionally and furnish the customer with information on product and services or

obtain details of the complaints/concerns

Identify and assess customers needs to achieve maximum satisfaction

Build trust and sustainable relationship with customers through interactive communication

Record details of customer interactions, queries, complaints and comments/feedback

Route concerns that require immediate/special attention to concerned departments

Follow up to ensure necessary actions are taken to resolve the customer issues

The right candidate will:

Conversation skills the ability to have meaningful conversations

Active listening ability to pick up cues from the customer

Customer service going above and beyond while taking ownership of the situation.

Coachable can take feedback and action it

Adaptability - working in fast paced environment

Dependable Should have the ability to manage additional volumes if any

Reliable Be regular to work

Flexible - be comfortable working in night/rotational shifts including on weekends (2 Weekly Offs in a week)

Qualification

Any graduate or under graduate who has completed a minimum of 12th Std in any discipline can apply

Experience

0 to 24 months in Domestic BPO (Call Centre) pls do  contact 
Aditi @9729794459



About Company

" Jobs Territory " helps connecting businesses to the right workforce, providing them a platform for effective management and recruitment system.
" Jobs Territory " is a class apart company specialized in few Industries & their domain of E-Commerce, Retail, Manafacturing, Hospitality, BPO-KPO, Health Care & Insurance, Recruitment and is focused in delivering best-in-class solutions and services in HR enabled by stringent and inherent quality standards, cutting edge technology and state of art infrastructure.
We aspire to meet the demands of a technologically challenging environment, by providing solutions based on right technology and key customer insight.

OUR MISSION
Our mission, is to help businesses succeed so communities prosper.

OUR VISION
Our vision is to become the employers’ preferred Recruitment Agency of choice based on the extent and quality of our service. We also endeavor to be the preferred platform for candidates to discover and pursue exciting careers with their ideal organizations

VALUES
Focus reach
Digital Approach
Trust
Knowledge &
Innovation
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