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Hiring for Customer Relationship Manager - Healthcare Firm in Bangalore

Keywords / Skills : Healthcare, Relationship Manager, Customer Support, Customer Service, communication, Relationship Manager, , Relationship Management, , Patient Care Coordinator, , patient, Patient Care Coordinator, , Patient Satisfaction

0 - 3 years
Posted: 2018-12-28

Industry
Hospitals/Healthcare/Diagnostics
Function
Health Care
Role
Other Health Care/ Hospitals
Posted On
28th Dec 2018
Job Description
Job Description Send me Jobs like this

We are looking for Young, Talented ,Smart Customer Relationship Managers for a reputed Healthcare Client in Bangalore.

Position: Customer Relationship Manager/Executive

Location: HSR Layout/Indira Nagar

Experience: 1-3yrs of experience .Candidates with prior experience in a client facing role primarily from clinic help desk or from clinic operations.

Shift Timings: Rotational Shift(Mng+Noon+Night) ,6 days working(Cabs would be provided for Odd timings)

Qualification: Graduate with excellent communication skills.

Job Responsibilities:

1.Facilitate a comfortable and delightful experience for patients and visitors.

2. Accurate billing along with proper counseling with regard to tariffs.

3. Check on patients registration and complete their formalities.

4. Providing excellent customer service as per hospital standards

5. Provide directions to the patients and attenders to the doctors and handling queries.

6. Maintain registration, admission, discharge and transfer protocols of the hospital

7. Extend and ensure warm and courteous service to all the patients, guests and employees of the Hospital

8. Have detailed information regarding admissions, their room requirements and expected discharges of the day

9. Ensure that every patient has a smooth and quick check-in with the doctors, with the aim of reducing the waiting hours.

10. Ensure all the complaints from the patients and attenders are handled delicately and informed to the In-charge

11. Informing Security Incharge / Manager Operations about any suspicious incidents or person.

12. Ensure that all patients correspondence, bills are filed and maintained systematically

13. Ensure all information are transmitted in time to all the patients regarding their appointment with the doctors

14. Answer all incoming calls for appointments and query from the patients and record the same

15. Ensure proper hand over is done every day before the shift ends.

16. Provide and ensure patient delight relations. Receive and resolve complaints in a manner consistent with hospital policy.

17. Handing over cash, card receipts to the concerned person from accounts department.

18. Collect OPD patients feedback and work out on suggestions provided by the patient visitors.

19. Should be able to handle all patients without bias or prejudice.

20. Adhere to strict staff grooming standards.

Job Requirements:

* Good verbal and written etiquette; Good communication skills

* Sound knowledge on clinical terminologies used in Health Care

* Listening skills to garner all the details about the patient

* Should possess good attitude so that the customer feels confident about getting his request for service / query addressed

* Should be able to build good rapport with the customer so that it becomes easier to cater to the customers requirements

* Should be polite and should be able to pacify an irate / unhappy customer

* Should be flexible to work in rotational shifts

Interested and Suitable Candidates can send their resumes to sandhya.jobsterritory @gmail.com or Call/WhatsApp on 8095344994



About Company

" Jobs Territory " helps connecting businesses to the right workforce, providing them a platform for effective management and recruitment system.
" Jobs Territory " is a class apart company specialized in few Industries & their domain of E-Commerce, Retail, Manafacturing, Hospitality, BPO-KPO, Health Care & Insurance, Recruitment and is focused in delivering best-in-class solutions and services in HR enabled by stringent and inherent quality standards, cutting edge technology and state of art infrastructure.
We aspire to meet the demands of a technologically challenging environment, by providing solutions based on right technology and key customer insight.

OUR MISSION
Our mission, is to help businesses succeed so communities prosper.

OUR VISION
Our vision is to become the employers’ preferred Recruitment Agency of choice based on the extent and quality of our service. We also endeavor to be the preferred platform for candidates to discover and pursue exciting careers with their ideal organizations

VALUES
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