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Hiring for CRM Domestic Voice Trainer/Non Voice- Bhubaneswar

Keywords / Skills : Customer Service, Customer Care, Customer Support, Interpersonal Skills

2 - 3 years
Posted: 2018-04-16

Education/ Teaching
Posted On
16th Apr 2018
Job Description
Position : CRM Domestic Voice / Non Voice Trainer.


Job Location: BBSR

Job Role- Training for CRM Domestic Voice (Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Agent, Helpdesk Coordinator, Customer Support Representative, Process Associate- Voice)

Role Description - Training about Managing and resolving client queries / issues primarily through telephonic calls.

CRM Domestic Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Process Associate-Voice.

Brief Job Description: Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerised system. They answer inquiries, resolve problems, record complaints and/or receive feedback.

Personal Attributes: This job requires the individual to work independently and interact with customers. The individual should be result oriented and should also be able to demonstrate logical thinking and interpersonal skills; ensure prioritization of workload and should be willing to work at a desk-based job.

About Company

2COMS consulting Private Ltd. started operations in 1999 as a recruitment and staffing solutions company and since then has been successful in placing 5000+ candidates in the top IT and ITES companies.

2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.

2COMS focuses on verticals like KPO / BPO / IT / Insurance, Banking and Finance / Telecom and Retail Pharma / Sales.

2COMS offers its clients end to end recruitment solutions tailor made to suit all kinds of manpower requirements.

Since its inception, 2COMS, with its domain expertise, enhanced business performance combined by focused insight and innovation, has gained a sound reputation amongst companies in businesses across all industries.

By Formulating effective strategies, we have gained a sound reputation of a premier staffing and recruiting Company, enabling us to attain the leading position in the industry. We are the preferred recruitment partners tomost of our clients. 2COMS efficiently services large-scale recruitment needs of its clients by its focused and integrated approach of flexibility, effective strategy, business expertise and powerful research capabilities.
About Recruiter
Bobby Das
2COMS Consulting Private Limited
Skills I hire for BPO, Fresher, customer service, customer support, voice support, voice based, international bpo
Followers(161) | Active Jobs(24)
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