CARLSON is a Travel Corporate Multinational Company.
Min 1 yr exp Max 7 yrs, In an International and domestic ticketing, Reissuance issuance, Routing mandate, Star alliances, Hub cities. Note, If you are a Candidate from BPO (GALILEO ) GDS Must. If from TMC any GDS plus domestic nd international ticketing must. 24 by 7 Female DAY SHIFTS but to be flexible for 24 by 7 while giving interview. Sal up to 40 k negotiable up to 42 k plus 5 k performance incentives nd other fringe benefits Cabs as per hiring zone depnds. No Candidate frm noida ghaziabad faridabad. If Willing to relocate then it's Fine ! Interested
call VISHNU 9211862015 or share your resume on [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases