Career Catalysts a boutique search firm specializes in recruitment of Senior & Mid level positions in Media and Telecom sectors. We concentrate 100% on these specialized sector, enabling us to provide one of the best and severely focused services..
Our unique ability is to understand clients and organizations in great depth as well as construct customized and compelling communication for every assignment, thereby positioning search assignments sharply and impactfully. Our Clients are some of the biggest names in the MEDIA SECTOR
Career Catalysts is headed by Aruna Sampat who, a post-graduate in Human Resources from Symbiosis Institute of Business Management (SIBM), has over 13 years of experience in the field of HR and Organizational Development and worked with organizations like Eserve International (a Citigroup company) and L & T. Having a perspective of what is required by organizations has helped her in identifying and sourcing quality professionals.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases