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Hiring for BPO- Domestic Team leader for customer service process Pckg- till 6.50L @ Pune

Keywords / Skills : Customer service, Domestic voice process, Team leader, Process leader, "team leader- customer service", "Domestic bpo", Aegis, "Tech mahindra", "Vodafone", Serco, "domestic customer service process"

5 - 11 years
Posted: 2018-12-18

Industry
ITES/BPO
KPO/Analytics
Function
Customer Service/ Call Centre/ BPO
Role
Team Leader
Posted On
18th Dec 2018
Job Description
Greetings from Skyscraper consulting !!

We are hiring for a Team Leader profile with leading BPO in Pune.

Qualification-

Any Graduates ( Complete 15 years education is Mandatory)

Role Name Team Leader

Preferred Experience Range  5 to 9 years of experience in Contact Centre & in Customer Service

Environment.

 Minimum 1 year experience in a Team Leading role

Location Pune (Anywhere in Pune) 

Shift Timings Mon to Sun,9 hours – 6 Days working; Rotational Shifts and Week offs 

Domain and Primary Requirement :
 Prior Experience in managing the teams Contact Centre & in Customer

Service Environment.

 Understanding of CC, service operational KPIs and performance reports

and tools and should be able to implement the same.

 Prior experience in sales of financial products is preferred

 Fair understanding on Quality tools and methodology

 Manage team of Service associates.

 Perform Call evaluations and provide coaching/feedback on

performance to team members.

 Manage day to day operations functions of team management and

performance delivery.

 Manage shrinkage & absenteeism; Attritions etc.

 Outlier agent support/management

 Good communication & Interpersonal skills

 Proactively communicates process exceptions & deviations to

Manager, and bottlenecks to process stakeholders as required

 Prepare weekly and monthly decks highlighting performance,

achievements, areas of improvement and action items to address any

gaps

Package-

Till 7L + Incentives

NOTE -
Notice period up-to one month can be considered.

Interested candidates CALL 8237076800 OR Mail resume on [HIDDEN TEXT]



About Company

Hiring for BPO / KPO /ITO and Back Office in Pune.
More than 25 MNC's.
Day Shift / UK / US and Australian Shifts.
Refer Friends....!!!!!
Call Nowwww...!!!!!
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