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Hiring for Banking process(voice) Trainer

Keywords / Skills : "Trainer", Process Trainer, Sales Trainer

2 - 10 years
Posted: 2019-02-13

Nationality
India
Industry
Banking/ Financial Services
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Banking, Insurance & Financial Services
Role
Quality Assurance Executive
Education
Any graduate
Stream:
Any
Posted On
13th Feb 2019
Job Description
EligibilityCriteria:

• BOB Applicants should have a experience/knowledge in Banking Products & Services

• Experience of at least 2 years in Training in the field of soft skills, communications and banking products.

• Minimum Qualification - Graduate

Key Accountabilities/ Responsibilities

• Create and maintain a positive and professional learning environment.

• Must be a leader that sets the standard and expectations through example in his/her conduct, work ethic, integrity and character.

• Able to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics.

• Manage the design, delivery and continuous improvement of training programs as well as on going learning opportunities across the organization in support of the organization’s needs.

• Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.

• Conduct specific training needs assessments to support the design, development and delivery of corporate training programs and strategies.

• Monitor and measure effectiveness of all training programs.

• Partner with individual departments to outline deliverables, expectations and risks, to include specific training needs for employees.

• Proactively work with the Management team to identify and resolve issues.

• Create high quality deliverables within project budget and policy deadlines.

• Actively participate in progressive disciplinary process for employees not able to meet or maintain standards of excellence.

Required Skills:

• Complete hands on with the Banking products and processes.

• Excellent communication skills both in Hindi and English. (South Indian Language would be an added advantage)

• Strong analytical skills in TNI, Preparing Reports, Content Creation

• Good presentation skills with proficient in MS Office (Excel, Ppt, word etc)

• Willing to work in any shift.

Interview & Job Address : Firstsource Solutions LTD.

19th & 20th Floor, QC1 Building, GIFTCL GIFT City, Gandhi Nagar, Gujarat – 382 355

CTC: Upto 4 Lac



About Company

Firstsource is a leader in business process outsourcing, offering a broad portfolio of core enterprise and industry-specific services. The Company’s approach puts process in the forefront, coupling deep process knowledge and insights with targeted analytics and pragmatic reengineering to deliver an integrated solution. Services are seamlessly delivered using the Rightshoring model to meet a client’s business objectives and cost reduction strategy.

The demand for BPO continues to be driven by the economic need to deliver quality, cost efficient services and the business requirement to remain competitive and innovative. We focus on meeting the individual needs of our clients and delivering measurable service improvement and value.

Company Overview
Improving client processes and driving business impact is the prime focus of our entire organization of over 25,000 employees. Firstsource couples its deep process knowledge, insights and best practices with targeted analytics and pragmatic reengineering to deliver a comprehensive solution. Our broad portfolio consists of both enterprise and industry-specific services. In all areas, we execute simple transactional needs to providing process management capabilities, where complex decision-making and keen judgment are required. Services are seamlessly delivered from our Rightshoring model with 44 centers in four countries to meet a client’s business objectives and cost reduction strategy.

Firstsource focuses on the industries of Telecom, Banking & Financial Services, Insurance, Media, Publishing and Healthcare. Our solutions span across the customer life cycle of Customer Acquisition, Customer Services, Transaction Processing, Collections & Accounts Receivables Management and Research & Analytics.
We develop reliable and scalable solutions for essential business processes, consecutive with industry best practices and supported by a robust technology infrastructure, proprietary tools, strong human resources and transition framework.
About Recruiter
Meena Nainar
HR Recruiter
Firstsource solutions Limited
...
Skills I hire for voice, bpo, collections, Good communication, International BPO,
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