Keywords / Skills : CCR, CSR Voice, Voice, Non-Voice, BPO, KPO, Backend, ITES, IOP, Call center, Back office, Knowledge process outsourcing, Communication skills, Outbound Process, Process Trainer, Telecollections, Voice Based Process
Company Profile: Our flexibility and Client Centric culture makes us the right partner for you. Understand business needs and suggest cost effective measures to implement solutions. Arise specializes in providing End-to-End solutions, qualified personnel and onsite/offshore services to meet aggressive deadlines. Our excellence is in providing highly qualified and experienced resources with extensive hands-on experience in managing turnkey projects. Our specialization is in understanding company needs and providing candidates with relevant experience and skills to meet your needs.
International Voice,BPO,Inbound,KPO,ITES,Backend,Knowledge process outsourcing,International Call Center,Call Center Executive,BPO Fresher,Voice Process,International BPO,BPO Call Centre,Customer Care Executive,CSR Voice
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases