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Hiring for B-Pharmacy freshers_15th Jan&16th Jan 2018

Keywords / Skills : Bpharmacy/Freshers/tele coordinator/tele callers

0 - 0 years
Posted: 2018-01-13

Customer Service/ Call Centre/ BPO
Customer Service Executive (Voice)
Posted On
13th Jan 2018
Job Description

Job Summary

- Receiving patients’ calls / enquiries: The tele-coordinator will be expected to receive patient / caretaker calls, ascertain the patient’s eligibility for the program, and brief the caller on the

program details / benefits and documentation required. The tele-coordinator shall be expected to be polite with patients at all times and follow the script.

- Post enrollment, Tele-coordinator shall call the patient every month after enrolment and follow-up regarding the patient’s well-being, doctor visits, current dosage and ask for updated prescription when available with the patient.

- He / she shall be responsible for briefing the patient on the educational material / utility input that is due during the follow-up call.

- The tele-coordinator shall verify the patient’s eligibility (based on SOP) and supporting documentation before dispatching the Free of Cost (FOC) medications

- Once the patient’s eligibility for a utility input / educational material or FOC is ascertained, the tele-coordinator shall be responsible for initiating the dispatch and coordinate with the distributors in ensuring that the medications are dispatched to patient’s address on time.

- Follow-up with the patient or care takers to verify whether the patient received the treatment as per the schedule and enquire on the patient’s well-being post administration of medication.

- Report information about Adverse events to Pharma company as per the procedure

- Address the queries and provide the information on insurance, reimbursements and Bank EMI services to Patient/Caretakers.

Venue:- TechMahindra, Ohri Towers

Contact Person:- Kiran Atluri

Skill set required:- Hindi, English, Telugu or Tamil

Work Location:- Bahadurpally.

Shifts:- Day shift.

Interested candidates can directly walkin with a resume along with original id proof.

About Company

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
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