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hiring for assistant manager at banglore

Keywords / Skills : "assistant manager operations", "voice process", "process manager operations", "associate operations manager", "shrinkage", "Attrition Management", "Assistant Manager"

1 - 2 years
Posted: 2018-10-29

Industry
Facility management
Function
Admin/Secretarial
Role
Facilities Manager
Posted On
29th Oct 2018
Job Description
Designation: Assistant Manager

Industry: Ecommerce

Location: Kormangala Bangalore

Salary: Upto 45k

Eligibility Criteria :

Should be a Team Manager/Assistant Manager on paper

should be a Graduate

should have good communication skills both Spoken and written

Should have Excellent Communication Skills

Required only Female candidates

Job Role

1. Ensuring that agents have the knowledge and skills to answer customers inquiries, requests for support or

problems quickly and effectively and the Centre specifically own team meets all productivity and quality metrics

2. Recruitment Planning, training need analysis through agent monitoring so that they have the skills and knowledge to meet customer service or outbound objectives.

3. Calibrating across their TL's on the floor to ensure service quality and weed out any

inefficiencies or partialities

4. Initiating and supporting all Service enhancement initiatives across the Organisation.

Role & Responsibilities

1. Establish work procedures and processes that support company and departmental standards and

strategic directives.

2. Clearly define responsibilities for all levels and develop key performance indicators/goals to ensure

effective and efficient operation of the call centre.

Metrics for performance measurement:

Program level service levels

C-sat / NPS scores

Team quality scores

People - Responsible for employee morale, absenteeism & attrition.

Organizational / Strategic - Should abide to company policies. Align self to organizational goals.

Contact Person: Jennifer 9620888401

Priyanka 7406701777

About Company

" Jobs Territory " helps connecting businesses to the right workforce, providing them a platform for effective management and recruitment system.
" Jobs Territory " is a class apart company specialized in few Industries & their domain of E-Commerce, Retail, Manafacturing, Hospitality, BPO-KPO, Health Care & Insurance, Recruitment and is focused in delivering best-in-class solutions and services in HR enabled by stringent and inherent quality standards, cutting edge technology and state of art infrastructure.
We aspire to meet the demands of a technologically challenging environment, by providing solutions based on right technology and key customer insight.

OUR MISSION
Our mission, is to help businesses succeed so communities prosper.

OUR VISION
Our vision is to become the employers’ preferred Recruitment Agency of choice based on the extent and quality of our service. We also endeavor to be the preferred platform for candidates to discover and pursue exciting careers with their ideal organizations

VALUES
Focus reach
Digital Approach
Trust
Knowledge &
Innovation
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