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Hiring For American Express-Customer Support (Voice)

Keywords / Skills : Customer Support, Customer Service, Customer Support Executive, Customer Care Executive, customer service representative, Customer Service Associate

1 - 6 years
Posted: 2019-05-25

Banking/Accounting/Financial Services
Customer Service/Call Centre/BPO
Customer Service Executive (Voice)
3.00 - 5.50 lacs
Posted On
25th May 2019
Job Description
Job Description
-Respond to all customer inquiries relating to Membership Rewards like claims, service requests etc. in a timely and           comprehensive manner

- Deliver to the employee, customer, shareholder metrics per Goals and drive customer satisfaction

- Adhere to quality, compliance guidelines and SLAs

- Deliver to customer, shareholder and customer metrics Adherence to quality and compliance guidelines

- Identify and contribute towards process improvement initiatives Support any new initiatives in the Directorate

Qualifications :

-Any  Graduate/Under Graduate with relevant work experience

- Good written and oral communication skills

- Amex Cards/Other Products knowledge desirable

- Good inter-personal and negotiation skills

- High result orientation and ability to meet timelines


About Company

JOBZEE MANPOWER is a leading Recruitment Firm!!!
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