DocOnline is a brand that provides quick online doctor consultation for all. Healthcare reach has always been a challenge across the globe and especially in India. We understood Healthcare accessibility and affordability should be one of the basic tenets available to all human beings. This needs to be simple, transparent and trustworthy. DocOnline as an idea was built on this!
Our Objectives are to ensure Healthcare accessibility to consumers, which is simple, transparent and available anytime/anywhere.
To contribute to health and well-being of every patient by providing the best Healthcare services while redefining the Patient – Doctor interaction delivered on digital technology platform and processes, so that people live happier, healthier and lead more productive lives. Doconline aspires to achieve the following within 3 Years of its inception -
Be amongst Top 3 Healthcare service providers in South East Asia Touching 2 million plus lives We aim to provide disruptive Healthcare which is affordable & accessible!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases