• Should be able to interact with clients and gather requirements • Use Apex and Visualforce to create unique client-based solutions • Integrate Salesforcewith 3rd party system using web services and app exchange apps • Should be able to analyze and document existing complex custom processes and propose options for streamlining code if necessary • Should be able to work in a fast paced Agile environment. • Prior experience with Single Sign On, Partner API & Enterprise API is highly desired. • In depth experience of REST/SOAP APIs and integration design with Salesforce
TL Job Description: • Technical Lead role must have strong development skills in Salesforce and must be capable of guiding other developers on the team. • This is similar to a Lead Developer role. Responsible to review the code written by other developers, help resolve development/coding issues and ensure that code is written as per salesforce best practices as well as that is written with performance tuning in mind. • Should have strong experience with writing apex code, developing visual force pages, writing apex triggers, apex classes, visual force controllers, workflows/approval rules using custom code etc. • Must be proficient in writing apex code to satisfy complex business logic. • Must work closely with technical architects as needed. • Must be able to review the code related to customization as well that of integration. • Should be capable of hands on development as well as guiding the technical team. • This resource is also expected to participate in daily stand up meetings as well as all other activities normally expected from a scrum team.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases