Hiring Costumer Service Executive For International BPO/KPO Voice/Non Voice Process Salary : 12000 to 30000+ Other Allowance Need Graduate freshers or Experience Job timing Night shift or Rotation 24*7 Need English Communication Skill for same
Further info contact me on 7778884891 or drop your cv [HIDDEN TEXT]
n a demanding business with high expectations and standards, we honestly represent our clients to candidates and our candidates to clients. We do not promise what we cannot deliver. We accord the highest respect to information that we have been entrusted with. Smart Lion will not only give you international scope, but universal appeal. We works closely with the clients to develop a site that reflects your company’s personality. We know how to promote businesses Locally & Internationally, so we will incorporate your vision with our expertise to maximize your impact on the internet. We have experienced HR and Consultants team with leading Indian and international companies. We are providing customized Recruitment, Staffing , Payroll , Resume Building , Interview Trainning Etc... Smart Lion is proud of its long standing relationships in the industry and the fact that most of its revenue comes from its existing clients, which is a testimonial of happy clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases