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Hiring Candidates For Voice/Non Voice Process In Ahmadabad

Keywords / Skills : Fresher , Trainee/ Management Trainee , Technical Support Executive ( voice) , Technical Support Representative (Non- voice) , Customer Service Executive (Voice) , Customer Service Executive (Non-voice) , Data Processing Executive , Telesales Executive , Telemarketing Executive , Manager - Data Processing , Team Leader , Medical Transcriptionist , Transactions Processing Executive , AR Caller/ AR Analyst , Account Services Executive , Operations Manager , Manager - Service Delivery , Technical Trainer , Quality Assurance - Manager , VP/ GM - Quality , Shift Supervisor , Training Manager , Manager - Migrations/ Transitions , Process/ Work Flow Analyst , Quality Assurance Executive , Voice & Accent Trainer , Process Trainer , Soft Skills Trainer , VP/ Head - Customer Service , VP - Operations/ COO , SBU Head /Profit Centre Head , CEO/ MD/ Country Manager , Director on Board , External Consultant

1 - 5 years
Posted: 2018-02-13

Job Description
We are hiring for below profiles.

Customer Service Back Office:

Role Purpose:
The purpose of this role is to ensure that all Emails are replied effectively & resolved within TAT and with expected Quality standards as defined for Back Office centralized process.
The role requirement is to Read, understand, interpret the customer query/request/complaint as received over email medium & check the relevant VF systems & accordingly provide resolution to the customer to his/her satisfaction.
Key Skills/Experience:
Minimum Graduate from any field.
Proficient with English Communication skills (Written & Verbal) and excellent command over the regional language are a must. Regional Language is as per the Circles to be known Computer proficiency skills.
Understanding Concept of Customer Centricity and Customer Relationship Management Proactive and logical thinking

Customer Service Recovery:

This position is responsible for ensuring customer loyalty and rebuild trust in Vodafone Services
This position is responsible to identify reasons for customer dissatisfaction and perform analysis on case basis as per predefined guidelines Establish hygiene / process issue and prepare talk off with the customer accordingly for both open and close service requests / complaints.
This position is responsible to provide end to end complete resolution to customer concerns.
To provide resolutions on the nature of the request/complaint, status of the customer’s account applying business rules
This position is responsible to close loop with the customer and post providing the customer necessary resolution and initiate re polling to identify efficiency

Key Skills/Experience:

Graduate with 1 years’ work
Strong communication skills (Oral and Written) in English, Hindi/Circle specific regional language(s) and should have ability to handle irate / demanding customers Good analytical / proactive problem solving skills

Company profile:

VODAFONE INDIA SERVICES PVT LTD is a 100% subsidiary of Vodafone Group Plc. An experienced team offering world class BPO off shoring solutions / services by leveraging best in class tried and tested Business Models.

Regular Walk-in Time: Monday to Friday between 10:30 am to 12:30 pm.
Vodafone House, B wing, Nr. Prahladnagar, B/H Divyabhaskar, S.G. Highway, Ahmedabad - 380015

Contact Person: Anil Makwana

Note: Kindly share the below details over a text (on below number) to give your confirmation for your interview

Contact details
Email id
Date of Interview.

Required Documents:

Updated CV in word format
SSC & HSC/Diploma mark sheets & Certificate
Graduation every Year’s mark sheets & Degree Certificate
PG mark sheets & Certificate (if post-graduate)
Last 3 months salary slips of current/last employer (not applicable for fresher)
Last Salary Annexure/Break up/Salary certificate/Offer letter (not applicable for fresher)
Relieving letter or resignation mail of current employer (if already left the organization)
Experience/Relieving letters of all previous employers
PAN Card copy(Mandatory) &ID proof copy (Permanent Address Proof - Aadhaar Card)
Be Transparent with the company and be specific on Salary details
Take total clarity on role or any other aspect you want understanding up on before final selection
Please note that the selection event may take the whole day and hence please budget sufficient time for the event & commencement of your return journey.

Thanks & Regards,
Anil Makwana

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