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HiPower hiring for International Voice | Technical Support (L1 & L2 Support)

Keywords / Skills : Technical Support, Technical Support Engineer, Technical Support Executive, Customer Support, Desktop Support, Troubleshooting Routing

1 - 6 years
Posted: 2018-11-07

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Technical Support Executive ( voice)
Salary
1.80 - 3.20 lacs
Posted On
7th Nov 2018
Job Ref code
chaithanya
Job Description
Job Description:

>Handling calls and resolving the technical queries of the clients

>Should be flexible to work in 24/7 shifts.

>Engaged in handling inbound calls of different business Units.

>Provide World Class Customer Service.

Desired Knowledge, skills and abilities:

>Good knowledge in trouble shooting of hardwares, networking and ISP support.

>Good reasoning and analytical skills

>Able to communicate fluently in the language required for transaction

>Problem Solving skills

>Basic computer knowledge

>Typing skills as required by the process

>Active listening skills

>Ability to comprehend the customer requirement well

Salary: goes up to 18k to 30k CTC (Based on the performance)

Benefits

Performance based incentives

Free Food

Free Transportation

Housing/Conveyance allowance

Medical Insurance

Note: Immediate joiners required.

For further clarifications call chaithanya-7829950123


About Company

Hipower has been providing premium English language support and services to high-growth new technology customers worldwide for over 14 years. Our dedication to providing excellent service and process innovations have allowed us to grow continuously from a small team to over 1400+ people servicing 3.2 million customers worldwide.

Our Indo-American Management team combined with a well-trained team of handpicked India based specialists help us provide the highest quality support. Our core competency is surpassing our Client's expectations of quality in delivering an offshore outsourcing solution. Our Clients are leaders in the cutting-edge, high-tech growth industry. We have became a valuable asset to our growing Clients as they scale their businesses.
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