COMNET BUSINESS SOLUTIONS COMPANY PROFILE Comnet thrives to deliver an array of services yielding alternative solutions in the field of customer care industries of banking, insurance , DTH , telecommunication , E-Commerce and offering effective business process outsourcing (BPO) solutions specific to client's requirements. Comnet Business Solutions Comnet Business Solutions is an ISO 9001-2008 certified and compliant with physical & information security policies founded in 2001. Synergized with latest technology and skilled expertise in the areas of front and back end collections, call centers, feet on street, seamless MIS and operations enables Comnet to provide aspiring results. Proficiency in these sectors built over a decade has enabled Comnet to offer services to the DTH sector also. Strength lies in Pan India coverage with proficiency in 9 languages, 700+ Telecalling , 400+ feet on street and physical presence in Tamil Nadu,Telangana , Karnataka, Andhra Pradesh and Kerala. .
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases