Job Summary Openings for Hindi & English Voice process in Chennai location!!! Job description: Designation : Customer Support Executive (Outbound process) Experience : 1 year exp in any voice process is must Salary : up to 15000 take home + incentives Location : Teynampet , Chennai Gender : Female only Languages Known: Hindi & English is must Regards Nagalakshmi S 7358688918 Job Type: Full-time Experience:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases