1. Current location: 2. Current CTC: 3. Expected CTC : 4. Joining Period :(Buyout option or Nego.) 5. Reason for a job change: 6. Ready to Relocate?(If Yes, Why): 7. Do you have Passport(Valid) : ? 8. Home town :
Warm Greetings!!! I represent Ascent where we offer an end-to-end service portfolio of IT strategy and implementation services, enabling us to become an exclusive partner with our clients and helping them on all aspects of their Information Technology Initiatives. We provide clients with a full spectrum of project life-cycle management and post production support, relating to their IT needs including: IT strategy and Implementation Road map, Business Process Analysis, Requirements Gathering, Application Design, Architecture and Infrastructure Sizing and Assessment, Application Development, Performance Tuning, Testing and QA, and Deployment and Production Support. Ascent Cyber Solution's ability to provide Services through the entire project life cycle means our clients can have one consistent implementation partner to deliver each phase of their project.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases