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High Communication/Technical Apptitude Skills

Keywords / Skills : Desktop Support Engineer

1 - 2 years
Posted: 2019-07-21

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Education
Bachelors
Degree
Posted On
21st Jul 2019
Job Ref code
126568
Job Description
Job Description :

Key Job Description/Responsibilities
• Arrange all room booking requirements using relevant software. • Recording all additional service requirements i.e. catering and audiovisual needs. • To arrange all video conferences in using the relevant software. • Work to SLAs and KPIs. • Complete other email documentation as appropriate. • Deliver an employee focussed approach by providing high quality first line advice and guidance on a wide range of Central Booking Desk written queries covering the whole range of Central Booking Desk services provided to Deloitte employees and partners. • Resolve queries requiring clarification of policy and procedures relation to Central Booking Desk. • Appropriately guide management and employees through the Central Booking Desk intranet and coach them through the process to allow them to answer their queries. • Record details of incoming general queries tracking through to closure. • Escalate more complex queries to the Team Leader or specific cases to the appropriate Service Desk team or Service Deliver Teams. • Take responsibility for keeping up to date on Deloitte policy and process developments. • Maintain own continuing professional development to ensure advice given is appropriate and of a high quality. • Ensure compliance with appropriate Data Protection legislation at all times. • Contribute to wider projects and initiatives in the Shared Services Organisation as required. • Liaison with other Shared Services Organisation teams as appropriate • The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure. • They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities. • Enthusiastic and eager to learn new technologies. • Committed to working with their team to maintain a positive team spirit. • Good communicator with a calm manner, and the ability to ask effective questions. • Able to communicate in writing at all levels, displaying good email etiquette. • Excellent customer service skills • Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets. • Required to project a professional image of the Shared Services Organisation at all times, and show an interest in the external industry. • Must demonstrate a methodical, analytical and clear approach to problems. • Is able to act with urgency when necessary. • Is open, receptive and adaptable to change. • Demonstrates integrity and a can do attitude

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