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Helpdesk Support & Supervisor

Keywords / Skills : IT Helpdesk Support & Supervisor , ITIL best practice guideline , Incident Managment , Service Request Managment , Desktop Operation Managment , Configuration Managment , Service Level Managment

8 - 10 years
Posted: 2019-08-14

Industry
IT/Computers - Software
Function
IT
Role
Team Leader/ Technical Leader
Posted On
14th Aug 2019
Job Ref code
6641
Job Description
Job Descriptions:

Helpdesk Support & supervisor
A minimum of four years experience in setting up the IT helpdesk with technical support.
Should have knowledge of ITIL best practices guideline, within the UAE.
Languages - English, Arabic (Preferred)
Responsibilities such as:
1. Incident management
2. Service request management
3. Problem management
4. Desktop operations management
5. Change management
6. Configuration management
7. User (IT user) relations management
8. Service level management
9. People management
10. Platform management
11. Service Asset and Configuration Management.

Provide following minimum reports on Daily, Weekly & monthly basis:
Overall Incident Summary reports.
Incidents Summary reports location wise.
Overall Work Orders Summary reports. S
Service Requests Response time reports.
Service Requests Completion reports.
IT Assets recording reports.
Assets recording (New & updates) time reports.

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