Send me more jobs like this

Helpdesk Engineer

Keywords / Skills : Helpdesk Engineer, Helpdesk Support, Technical Helpdesk, IT Helpdesk, Service Desk, Help Desk

1 - 2 years
Posted: 2019-05-07

IT/Computers - Hardware & Networking
IT/Computers - Software
System Administrator
Technical Support Engineer
H/W Installation/ Maintenance Engg
Any graduate
0.00 - 2.00 lacs
Posted On
7th May 2019
Job Description
Exp level - 6months to 2 Years
Job location - Bhopal (MP)

Main function of Service desk agent will be to answer customer calls received on helpdesk

,so agent should be flexible in taking large number of customer query calls

They act as a Single point of contact for users- they are responsible for direct interactions

with client either by phone or by email

Focal point for making service requests and reporting Incidents that is making an initial

assessment of requests, attempting to resolve them or refer them to incident team, based

on agreed service level

Responsible for managing the request life-cycle, including closure and verification

Responsible for coordinating second-line and third party (vendor)support groups

Responsible for closing interactions after confirmation with the Customer


Should be flexible with week offs and timings (shift can be anytime between 7:30AM to 8PM

and on any day Mon to Sunday)

Since Helpdesk Agent will be interacting directly with client hence should have good Voice

and Accent skills

Qualification : B.Tech preferable\
If interested pls share your Resumes to [HIDDEN TEXT] .with below details



Notice period



About Company

Managing an integrated, hybrid IT environment that includes public, private, cloud and infrastructure systems while trying to fulfill everyday operational demands can be challenging. At QTekSystems, we will enable you to run your IT platform seamlessly by integrating cognitive solutions, analytics and automation with best-in-class IT services and people skills.

You can manage your IT infrastructure in multiple locations and align it to the needs of your business with our portfolio of offerings. (
Similar Jobs
View All Similar Jobs
Walkin for you