i-tech Solutions Pvt. Ltd. ( an ISO 9001- 2008 Certified Company ) is the Number ONE recruiting agency for BPO / ITO / IT /BFSI/Insurance/ Media / Telecom/Corporate and MNC's recruitment.
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JD for Helpdesk :
Shift : Day Shift ( Some time early morning 6:30 am very rare )
Fixed Saturday and Sunday off
The Helpdesk executive will be required to support the client’s Channel partners across Korea and meet the contractual service levels by providing high level of customer service and support. They will be required to interface with the customer to clearly articulate their requirement, apply basic diagnostic techniques to identify problems/escalations, investigate causes and recommend solutions to the customer to move up the tiers.
The helpdesk executive with have to deal with calls /emails that require knowledge and interpersonal skills to assist, diagnose and or resolve issues. They will have to assist with managing escalated customer issues and creation of updates to process and procedure documentation as required. The ideal candidate should be agile enough to thrive in an environment that blends a responsibility for not only envisioning creative solutions, but leverages a data-driven approach to validate these ideas.
1) Handling the Initial client contact via telephone, email or portal.
2) Previous experience in a Service Desk role
3) Experience with Microsoft Windows, Active Directory, MS Office and Outlook/Exchange
4) Should be conversant in gap and data analysis. Should be able to identify the gaps for the customer to achieve the ideal solution.
5) Outstanding Customer service skills and attention to details
6) Log and manage incidents and request, monitoring trends to devise preventative issues.
7) Communicate effectively Bi or Multi-lingual towards every potential client base and audience.
8) Will be communicating with Korea Channel partners, so strong communication and understanding and awareness to cultural differences will really important.
Qualifications and Skills:
• Bachelor’s degree
• 2-4 years’ experience
email : [HIDDEN TEXT]
i-tech Solutions Pvt. Ltd.
( A Div. Of Jobsvala Group of Companies )
Office Address :
192/1537, Motilal Nagar No.1 , Opp : Sejal Tower, BEST Colony Lane,Goregaon West, Mumbai - 400 104