Keywords / Skills : Key Attributes: 15+ years of Solutioning / Pre-sales experience in a customer facing environment. Large deal exposure a must. Driving transformation journey for customers through Pre-sales or Sales Ability to interact with top executives at Customers, Advisors and Analysts and inspire confidence Strategic thinking with ability to execute working across several stake holders in a collaboration fashion is an absolute must Self-driven, Initiative taker, Analytical, communication and collaboration skills are utmost essential Commercial and business acumen are necessary Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law
Responsibilities: Lead a team of Pre-sales consultants, Enterprise Architects and Cloud Partners across the Technology BU and drive large deal pursuits & Cloud business. Lead large pursuits providing guidance to the team on the winning strategy and reviewing the bid plan across customer mapping, solutioning, pricing, response, governance process, solution presentation up to deal closure. Work with CXOs to understand their problem statements, inspire confidence and enable solutions both through proactive and reactive pursuits. Drive customer presentations for large deal pursuits. Create proactive demand through several means including advisor relations, analyst and alliance relations, replication of best practices across accounts etc. Create and execute renewal strategy with revenue maximization through transformation proposals. Do market analysis and identify opportunities for the BU. Drive Cloud business for the Tech BU with the focus on Public Cloud services. Lead a team of Cloud Partners.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases